Print Page   |   Contact Us   |   Report a problem   |   Sign In   |   Create a web profile
Michigan Water Academy - Customer Service II
Register Map this EventMap this Event Tell a Friend About This EventTell a Friend
Michigan Water Academy - Customer Service II

Learn to become more responsive to increased customer expectations and expanding global demographics.

 Export to Your Calendar 10/6/2017
When: Fri, Oct 6
8:00 AM
Where: Map this event »
City of Grand Rapids Water Department
1900 Oak Industrial Dr NE
Grand Rapids, Michigan  49505
United States
Contact: Eric Johnson
517-292-2912 ext 2


Online registration is available until: 9/29/2017
« Go to Upcoming Event List  


This course emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers. Understanding the importance of the customer service cycle and everyone's role adds to the effectiveness of the team. Terms, definitions, and/or processes common to all customer service organizations are discussed for a broad understanding of how technology is applied to create a more e3fficient environment. Professionalism, attitude, and stress management are critical skills that define effective customer service and are presented to aid attendees' professional growth.


Membership Management Software Powered by YourMembership  ::  Legal