Customer Service I - Customer Relationship Building

Customer Service I

Customer Relationship Building

Instructor: Samarhia Giffel, City of Grand Rapids Utilities

The course, Customer Relationship Building,addresses the skills necessary to provide excellent customer service to internal and external customers. The course begins with identifying the characteristics of excellent customer service through excellent communication skills. Building an awareness and appreciation for diversity and inclusion is vital in the community and workplace. The course then provides you with an increased self-awareness of your listening skills, as well as tools to use when working with challenging customers.

The class can be taken individually or as part of a 3 class series. 

Course #2635:  0.6 (Other) CECs for individual class.  1.8 (Other) CEC's for full three class series.    

Customer Service II - May 9, 2024

Customer Service III - June 13, 2024

Member: $155.00     Non-Member: $205.00

Member Series: $450.00    Non-Member Series: $540.00