Customer Service II - The Business of Customer Service
Grand Rapids Water Department
1900 Oak Industrial Drive NortheastGrand Rapids, MI 49505-6010
United States
* Registration open until 5/6/24 at 11:59 PM (EST)
Event Details
Customer Service II
The Business of Customer Service
Instructor: Samarhia Giffel, City of Grand Rapids Utilities
The Business of Customer Service, emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers. Understanding the importance of the customer service cycle and the CSR's role adds to the effectiveness of the team. Terms, definitions and/ or processes common to all customer service organizations are discussed for a broad understanding of how technology is applied to create a more efficient environment. Professionalism, attitude, and stress management are critical skills that define an effective CSR and are presented to aid attendees' professional growth.
The class can be taken individually or as part of a 3 class series.
Course #2635: 0.6 (Other) CECs for individual class. 1.8 (Other) CEC's for full three class series.
Member: $155.00 Non-Member: $205.00
