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Effective Communication Strategies & Conflict Management for Water Professionals
Thursday, February 26, 2026
8:00 AM - 3:00 PM (EST)
Event Details
Effective Communication Strategies & Conflict Management for Water Professionals
A one-day, hands-on workshop designed to help utility staff, operators, engineers, and customer service teams address workplace and public-facing conflicts with confidence. Participants will learn practical tools to de-escalate tense situations, strengthen collaboration across departments, and build trust with the communities they serve
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Instructors: Jonelle Moore and Hillary Caron, MI-AWWA
Course #:
CECs: pending EGLE Approval
Registration Fees:
Member: $165
Non-Member: $215
