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Effective Communication: Strategies & Conflict Management for Water Professionals
Registration opens January 12 at 8 am.
Thursday, February 26, 2026
8:00 AM - 3:00 PM (EST)
* Registration open until 2/20/26 at 5:00 PM (EST)
Event Details
Effective Communication: Strategies & Conflict Management for Water Professionals
A one-day, interactive workshop designed to help utility staff, operators, engineers, and customer service teams address workplace and public-facing conflicts with confidence. Participants will learn practical tools to de-escalate tense situations, strengthen collaboration across departments, and build trust with the communities they serve.
By the end of this course, learners will be able to:
- Recognize common sources of conflict in water utilities
- Apply core conflict resolution skills
- Navigate internal workplace challenges
- Handle customer and community disputes
Instructors: Jonelle Moore and Hillary Caron, MI-AWWA
Course Level: Beginner
Course #: 44117
CECs: Approved for 0.4 Managerial DW
Registration Fees:
Member: $165
Non-Member: $215
Lunch Included
