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Customer Service - The Business of Customer Service

Customer Service - The Business of Customer Service

Virtual class covers the fundamentals of good customer service.

Monday, July 24, 2023
8:00 AM - 4:45 PM (EDT)

Join the Class

* Registration open until 7/19/23 at 12:00 PM (EST)

Event Details

Customer Service II - The Business of Customer Service

All water professionals are in the customer service business. This series covers the fundamentals of good customer service, moves to understanding team dynamics and how that impacts your organization’s ability to provide service, and concludes with a review of the water sector and the larger issues of environmental stewardship and water conservation.  Class workbook will be mailed once registration is completed.

This class can be taken alone or as part of a series. 

Course #2635:  0.6 (Other) CECs for individual class.  1.8 (Other) CEC's for full three class series                

Download Agenda

For More Information:

Customer Service
Customer Service
info@mi-water.org MI-AWWA (517)292-2912