Utility Management Workshop
* Registration open until 10/2/26 at 5:00 PM (EDT)
Event Details
Understanding and Applying Effective Utility Management Workshop
Take a comprehensive, 360-degree look at your utility and build a roadmap for long-term success. This interactive workshop is designed to help utility professionals move beyond reacting to day-to-day challenges and begin proactively planning for the future.
Participants will explore the Effective Utility Management (EUM) framework and learn how to evaluate current performance, identify priorities, and develop actionable strategies that align with their utility’s goals and community needs. Through guided exercises and peer learning opportunities, attendees will gain practical tools they can immediately apply within their organization.
What You’ll Learn
- How to conduct an EUM self-assessment to evaluate your utility’s current performance
- Strategies for balancing operational priorities and improving overall effectiveness
- Methods for setting clear targets and measurable outcomes
- Techniques for developing and implementing a practical action plan
- Ways to foster productive discussions and collaboration within your team
Workshop Highlights
- Hands-on self-assessment exercises using the EUM framework
- Interactive activities focused on leadership, organizational culture, and performance measurement
- Opportunities to learn from peers about real-world challenges and successes
- Guidance on building an internal team to support continuous improvement
Who Should Attend
Utility managers, supervisors, and staff involved in operations, planning, and decision-making who are looking to strengthen performance and implement structured improvement strategies.
Course Format
This full-day workshop includes a mix of presentations, small-group activities, and facilitated discussions. Participants will leave with a clearer understanding of how to prioritize improvements and implement meaningful change within their utility.
Instructor: Frank Roth, AWWA Program Manager
CECs: Pending EGLE approval
Registration Fees:
Member: $100
Non-Member: $115
