Samarhia Giffel

Samarhia is the Administrative Services Officer for the City of Grand Rapids Utilities. She has operated in this role for over eight years, with a key focus on billing operations, community engagement, innovation, and continuous improvement. Sam has been tasked with developing a regional AMI program and focuses on water affordability for the City of Grand Rapids and its system’s users. She is a member of the Kent County Community Action Advisory board, and she also volunteers as the Communication Chair for the Michigan Section of AWWA. She is a mentor for her alma mater, Grand Valley State University, master’s in public administration students.